Video: Vulnerable Customers – What You Need To Know… Courses

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Equality Diversity and Inclusion

Video: Equality Diversity and Inclusion
Video transcript
Protected characteristics mind map
Video: Diversity and Inclusion
Video transcript
Equality, Equity and Opportunity
What some people say about equality and diversity

Video: Unconscious Bias
Video transcript
Types of Unconscious Bias
Correlation and Causation
The Implicit Association Test
Circle of Trust (participants)
Circle of Trust (leader/organiser)
What some people say about unconscious bias training

Video: Reporting Bullying and Harassment
Video transcript
Reporting mind map
Harassment examples and incident notes

Video: Vulnerable Customers
Video transcript

Key facts

Introduction to the quiz
Quiz

Video: Vulnerable Customers

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